This website only collects personal and business data from you with your permission, for example if you register or fill in a form. No personal or business data is collected from you without you knowing about it. Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.
Changes to this policy
How we protect your data
All transactions made through this site, including the entering of data on contact forms are encrypted using a Secure Socket Layer (SSL) certificate which is installed on this website and gives the ‘https’ at the start of the website domain address. You will also see a small padlock icon next to this to indicate that a security certificate is installed on this website.
This website is also monitored and protected by a security plugin called WordFence. This is a web application Firewall, Anti-virus and Malware scanner.
Any personal data received through our contact form is stored on our secure email servers through our hosting provider TSOHosts. Access to our own computer systems and back-up drives are protected by password login and back-up drives have encryption back-up enabled.
What information do we collect and how do we use it?
- Contact forms: If you fill in an enquiry/contact form on this site the details you enter into the form will be sent by email to the site owner so they can process your request. We keep contact form submissions for 6 months for customer service purposes but we do not use the information submitted through the form for marketing purposes.
- Log In: If you have created an account to log in to the site your personal information is stored to identify you and is used to deliver services or goods that you have chosen.
- Email: If you have opted to receive news or updates by subscribing to the newsletter available on this website, your email address will be used for this purpose. We do not allow the use of your details by any third party. This subscription service is offered through the Mailchimp platform and you are given the options to choose how you would like to be kept informed with regards to marketing when you receive the welcome email. You can also unsubscribe at any time by using the link at the foot of each email.
- Payment of goods and services online: If you make payment of an invoice through our website or make an online purchase through our website of goods or services advertised, we will process your information through our payment processing partners Stripe or PayPal. Payments made are encrypted by SSL as well as through the partners secure payment processing servers.
How long we retain your data
We keep contact form entries for 6 months, analytics records for 12 months and customer purchase records for a minimum 6 years in order to comply with HMRC regulations.
Website usage information (Analytics)
The type of website usage information that we collect during your visits to our site includes, for example, the date and time, pages viewed or searched for and other information relating to your usage of our website. We may also use web usage information to create statistical data regarding the use of our website, however no individual identities will or can be identified in such statistical data.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers
You do not have to accept cookies and you can change the settings within your browser to accept all cookies, reject all cookies, reject cookies from certain websites, notify you if a site is requesting to set a cookie, and set various other options.
Switching off cookies will still allow you to view the majority of content on our site, however, it will prevent you logging in and so accessing personalised information. It will also stop us remembering your login User ID if you ask us to do so, and may restrict your use of our interactive tools and of some services available through linked sites.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Information sharing and disclosure
Third party content and linking to other websites
Your access to your information
You have a right to request a copy of any personal information that we hold about you. You will be asked for appropriate identification when you request copies of personal information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
What data breach procedures we have in place
We will notify the relevant supervisory authority in the case of any personal data breaches where applicable and where feasible within 72 hours. If the breach is likely to result in a high risk of adversely affecting individuals’ rights and freedoms, we will also inform those individuals without undue delay. We will also keep a record of any personal data breaches, regardless of whether we are required to notify the relevant supervisory authority.
A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes. It also means that a breach is more than just about losing personal data.